Customer Care PDF Print E-mail

” Our Customer Care department is always available 24 hours a day “

Buying from Kent Hygiene Supplies couldn’t be any easier

Making a purchase from Kent hygiene supplies couldn't be any easier. Just browse through
Our products clicking on any items that you wish to buy and put them into the add basket or
Shopping cart. After you have finished your selection, click on "Checkout", you will then be asked just a few details that we require to be able to complete the order. You will be taken to a secure page where you can make payment for your goods. We make sure your information
Stays confidential and safe

Shipping and Handling

We aim for 24-48 hours on most orders (excluding weekends and bank holidays).

Back Orders

If the item you have chosen is not in stock, we can put it on back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

For orders made within Europe, 20% VAT is included.

Cancelling an order

You have the right to cancel your purchase within 7 working days of delivery.
To cancel a purchase, write "Cancel Contract" on the back of the purchase invoice. You need to provide the items and package them securely and send them to us with the invoice within 7 working days of the date that the items were delivered. We request that you email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it to tell us that you are returning goods before you send them. 24 hours notice is required in advance for returns.
Please return items to:-
Kent Hygiene supplies, Rochester Depot, 172b City Way, Rochester, Kent, ME1 2AU, UK
We recommend that you use a recorded-delivery service. Note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you by mistake.

You should be aware that once we begin the delivery process, you cannot cancel any contract you have with us for services carried out by us such as postage and packaging. Once we receive the products with the notice of your official cancellation of the order, we will then give you a refund on the relevant item of the purchase price.